Monday, April 25, 2016 - 11:57

Many buildings are back online, however we are still experiencing intermittent issues.  The next update is expected at approximately 1:00 pm

 

Again, we apologize for this inconvenience and thank you for your patience.

Monday, April 25, 2016 - 11:16

The ADOA Badging system is now back on line. Other agencies are still experincing issues.

Thank you for you patience.

Monday, April 25, 2016 - 10:24

The State Badging System is experiencing a disruption.  Our contractor is aware of the problem and is working to bring the system back online.  Updates will occur every hour or as they become available.  If you leave your facility be sure to take your badge with you for possible reentry identification purposes.

 

We apologize for this inconvenience and thank you for your patience.

Friday, March 11, 2016 - 08:54

We are currently experiencing a AZNET Voice/Data service interruption. Multiple Agencies are affected by receiving dead air when calling Call Centers. Our teams are currently working on the issue to restore services as soon as possible.

At this time we do not have a ETA and apologize for the inconvenience. We will provide an update when available.

Please reference ticket numbers: Remedy 112122

Monday, March 7, 2016 - 11:40

Call Center Voice Services has been restored successfully. The ticket is resolved; however, technicians will continue to monitor the Call Center Voice service to ensure that the issue does not return.

If you encounter any further issues with calling to the Service Desk, please contact the AZNET Service Desk at (602) 364-4444, option 1 or email: AZNETSUPPORTDESK@azdoa.gov.

Please reference ticket numbers: Remedy ticket: 111632

Tuesday, January 12, 2016 - 12:26

We are currently experiencing an unplanned service interruption for the HRIS/YES Portal (https://portal.hris.azdoa.gov/CES/ces_login.jsp) website and the W-2 website: (https://w2.azdoa.gov/Login.VAL). Our teams are currently working on the issue to restore the services as soon as possible.

We ask that if your logon is not working, please be patient and try back in 24-48 hours as the website experiences an extraordinary surge in traffic during the first week w-2's are made available. 

We apologize for the inconvenience and will provide an update as soon as we can.  

Please reference our support ticket number: #009996

Friday, December 18, 2015 - 16:47

Service has been restored to all agencies within the state for data that is provided by AZNET. The ticket is resolved; however, technicians will continue to monitor the network to ensure that the issue does not return.

If you encounter any further issues with the service, please contact the ADOA Service Desk at (602) 364-4444, option 1.

Please reference ticket numbers: Remedy 104724

Friday, December 18, 2015 - 16:28

We are currently experiencing a service interruption with the network (including Internet Explorer, Microsoft Outlook, etc). Our teams are currently working on the issue to restore services as soon as possible.

At this time we do not have a ETA and apologize for the inconvenience. We will provide an update when available.

Please reference ticket numbers: Remedy 104724

Friday, November 20, 2015 - 09:09

We are currently experiencing an unplanned service interruption for Department of Health Services - MyAvatar Application. Our teams are currently working on the issue to restore the services as soon as possible.

At this time we do not have an estimated repair time and we apologize for the inconvenience. We will provide an update when available.

Please reference ticket numbers: CA 300-23322

Friday, November 6, 2015 - 09:11

We are currently experiencing an unplanned service interruption for the YES and HRIS Website Application affecting all statewide users. Our teams are currently working on the issue to restore the services as soon as possible.

At this time we do not have an estimated repair time and we apologize for the inconvenience. We will provide an update when available.

Please reference ticket numbers: 005932

Monday, October 26, 2015 - 11:04

We are currently experiencing an unplanned service interruption for the AZNET Data services and ADOA internet access. Our teams are currently working on the issue to restore the services as soon as possible.

At this time we do not have an estimated repair time and we apologize for the inconvenience. We will provide an update when available.

Please reference ticket numbers: Remedy 100180; CA 300-21327

Saturday, October 24, 2015 - 16:37

Good afternoon - 

The Control M and CICS issues that have plagued the DR Test all afternoon were unresolveable given the time remaining, and the DR Test was closed as of 4:30 PM.  

This Tester Bridge Line will remain open until 5:00 PM, as per previous updates.

A Post Mortem conference call will be scheduled during the week of October 26th, and all participants will be able to share their experience at that call.

This will be the final update for this DR Test.

Thanks.

 

 

Saturday, October 24, 2015 - 15:47

Good afternoon,

We are still troubleshooting connectivity issues for ASU and DOC.

At this time, ADOT has two testers working on their "Day of" test plan.

We are also still troubleshooting an issue with MIMS.

We will be closing this test as of 5:00 PM if the issues above are still not resolved.

The final AZCOOP update will occur at 4:45 PM.

Thanks. 

 

Saturday, October 24, 2015 - 14:45

Good afternoon,

We are currently experiencing multiple issues. 

XL01 and MVS1 are being re-IPLed in order to attempt correcting connectivity issues for ASU and AHCCCS.

We are hopeful that this re-IPL will correct these issues.

If these issues cannot be corrected by 5:00 PM, we will consider this a failed DR test and stop all activity.

The next AZCOOP update will occur at 3:45 PM.

 

Saturday, October 24, 2015 - 13:47

Good afternoon,

At this hour, we are still dealing with three (3) main issues.

An issue with XL06 is currently impacting AHCCCS and Operations.

An issue with Control M is impacting AHCCCS.

An issue with IMSP is impacting ADOT, who still have not been provided with a GO time for their testers.

We have no ETA for the resolution of any of these issues at the present time, but continue to troubleshoot each one.

Apologies for the inconvenience.   Updates will continue through this method, and via email.

The  next AZCOOP update will occur at 2:45 PM.

Thanks.

Saturday, October 24, 2015 - 13:47

Good afternoon,

At this hour, we are still dealing with three (3) main issues.

An issue with XL06 is currently impacting AHCCCS and Operations.

An issue with Control M is impacting AHCCCS.

An issue with IMSP is impacting ADOT, who still have not been provided with a GO time for their testers.

We have no ETA for the resolution of any of these issues at the present time, but continue to troubleshoot each one.

Apologies for the inconvenience.   Updates will continue through this method, and via email.

The  next AZCOOP update will occur at 2:45 PM.

Thanks.

Saturday, October 24, 2015 - 12:19

Good afternoon,

XL05 is back up at this time. 

At the present time, ASU, AHCCCS and DOC have been given the GO for testing.

For AHCCCS, we are working through a Control M issue.

For DOC, we are working through a connectivity issue to XL05.

ADOT has not been given the GO for testing, as we continue to work through IMS issues.   We are anticipating a 1:30 PM start for testing for ADOT.

The next update will occur at 1:45 PM.

Thanks.

 

Saturday, October 24, 2015 - 11:50

Good Morning - 

So far, ASU and AHCCCS have been given the GO for testing.

We are experiencing an issue currently with IMS that is being worked on at the present time.

ADOT and DOC will be contacted as soon as this issue is corrected to begin testing.    This notification will come via email.

The next AZCOOP update will occur at 12:45 PM.

Thanks.

 

 

Saturday, October 24, 2015 - 10:43

Good morning - 

All systems have been IPL'ed at this time.

During post-IPL tests, a couple of issues arose that required outside support.  These issues are being worked on now.

As of now, we are still looking at between 11:30 AM and Noon for a GO for UAT testing.

If this time changes, either earlier or later than this half hour time range, an email blast will be sent to all testers, and an announcement will be made on the Tester Bridge Line.

Otherwise, the next AZCOOP update will occur at 11:45 AM.

Thanks.

 

Saturday, October 24, 2015 - 09:17

Good morning -

MSA Team started SYSTASKS as of 9:15 AM.

IPL across the board is going on now.

We are still looking at a GO time for testers of between 11:30 AM and Noon.

Next update at 10:45 AM.

 

Pages