Monday, May 22, 2017 - 15:03

We have received confirmation from the AZNET team that the Copper Wireless is back online and functional at this time.

Please Reference Cherwell Ticket # 12090 or Remedy Ticket 151226 with AZNET.

Monday, May 22, 2017 - 09:54

Today, May 22, we are experiencing an unplanned service interruption of the Copper Wireless Network and a resolutions is currently being sought

Copper Wireless connections are allowing connections, but are providing no internet access at this time.

At this time there is no Estimated Time of Repair.

Please Reference Cherwell Ticket # 12090 or Remedy Ticket 15122 and 151226 with Century Link.

Wednesday, March 15, 2017 - 12:46

ADOT IMSP is encountering issues which is affecting the entire ADOT network. Our ADOA team is currently working with ADOT to restore services as soon as possible.

At this time we do not have a ETA and apologize for the inconvenience. We will provide an update in 30 minutes. 

 

Thursday, February 16, 2017 - 13:32

The connection issue with RoadRunner Wireless Connection issues have been resolved on AZNET's end at this time. This was caused by DHCP changes that were not updated on wireless consoles and have been corrected.

Please refer to CA Ticket # 300-46973 and AZNet Remedy Ticket # 143248 for more information.

Thursday, February 16, 2017 - 12:12

It has been brought to our attention at this time some RoadRunner wireless users are unable to access the network/internet. As of now, this only seems to affect the 100 N 15th Avenue building and not all users are affected.

We are currently working to locate a resolution and have no ETA at the present time.

Please Reference CA Ticket # 300-46973 and Remedy Ticket # 143248

Friday, February 10, 2017 - 09:12

The connectivity issues affecting access to mainframe applications, has been resolved. We have received reports from multiple agencies that they have regained BlueZone access and are now able to login to their mainframe applications.

At this time we do not have a root cause of the issue. ADOA-ASET teams are continuing to research the root cause of the connectivity issue. Once a final determination of the issue's root cause is identified, details will be provided through an on-line communication.

Thank you for your support and patience.

Friday, February 10, 2017 - 08:14

We are continuing to experiene connectivity issues affecting access to mainframe applications, which is affecting multiple AZ State Agencies. Our teams are currently working on the issue to restore services as soon as possible.

At this time we do not have an ETA on restoration of services and apologize for the inconvenience.

We have established a Customer Call Bridge at 1-877-820-7831, passcode - 333500#. We will be providing customer updates every 3o minutes.

Friday, February 10, 2017 - 07:40

We are currently experiencing connectivity issues affecting access to mainframe applications, which is affecting multiple AZ State Agencies. Our teams are currently working on the issue to restore services as soon as possible.

At this time we do not have an ETA on restoration of services and apologize for the inconvenience.

We have established a Customer Call Bridge at 1-877-820-7831, passcode - 333500#. We will be providing customer updates every 3o minutes.

Monday, February 6, 2017 - 10:27

The Issues with Roadrunner wireless and the network issues have been resolved at this time. The change over of servers was reversed and now everything is back to normal at this time. Thank you.

Monday, February 6, 2017 - 08:30

We are currently experiencing an unplanned network interruption that is currently leaving some unable to connect to Roadrunner Wireless or the Wired Network connection. When connecting to the network the computer will not receive a valid network address and be unable to connect to email, network drives, or internet. This appears to be affecting several users at this time over several agencies.

We apologize for the inconvenience. We will provide an update when available.

Please Reference CA Ticket # 300-46530 and AzNet Remedy ticket # 142257

Monday, January 9, 2017 - 10:17

We are currently experiencing an unplanned interruption for users trying to access the W-2 website and email notifications that ETE Timesheets are due. Our HRIS Technical teams are working restore services as soon as possible. At this time, we do not have an estimated repair time.

We apologize for the inconvenience. We will provide an update when available.

Please reference Osticket number: 042484 & 042825 

 

Thursday, January 5, 2017 - 16:01

The Arizona Department of Revenue website issues have been restored for all customers. 

We apologize for any inconvenience this may have caused.

Thursday, January 5, 2017 - 10:11

The Arizona Department of Revenue is currently experiencing a website outage and is working to correct the issues.

When navigating to https://www.azdor.gov/ users get an error page cannot be displayed or similar messages.

This also includes their ability to send/receive email.

The Arizona Department of Revenue is currently working to correct the issues and we will provide updates as they are received.

Tuesday, December 20, 2016 - 08:57

AZNet II NOC has received notification of this incident from the client and is currently investigating. AZNet II Engineering has identified an issue with service degradation and is currently troubleshooting with the carrier. This is affecting all MOE circuits.

AZNET Ticket # 138547

Friday, December 9, 2016 - 11:43

Users are receiving the following error message.

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, you@your.address and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.

IBM_HTTP_Server at afis.az.gov Port 443

This is due to the transition -

This is a reminder that GAO / ASET will be coordinating the transition of systems support for AFIS, infoAdvantage, Maximo, and TRIRIGA this weekend (Friday, December 9th through Monday, December 12th).

Friday, December 9, 2016 - 09:12

Users attempting to login to AZ secure Account Services are receiving errors "Unable to verify login credentials at this time. Error while attempting to access page. Login Failed."

This also affects Motor Vehicle Record Request System.

Ticket # 300-44316 has been opened and is being worked on by Web Portal at this time.

UPDATE 9:32AM - The AZ Secure Account Services is back online now and users are able to login.

UPDATE 10:15AM - Once logged into the System, users are unable to upload documents or access features of sight receiving messages that "The system is temporarily unavailable."

Tuesday, November 29, 2016 - 11:45

The issue with inbound calls, AzNet Remedy ticket 136762, has been resolved.

AZNet has an open Remedy Ticket # 136762

Thursday, November 10, 2016 - 14:21

This afternoon Microsoft Office 365 is experiencing technical difficulty impacting Exchange/webmail.az.gov, SharePoint Sites, and Skype for Business.
The biggest impact we've seen at this time is receiving page cannot be displayed or connection reset messages when attempting to access SharePoint Sites or webmailaz.gov.
This issue is currently being addressed by Microsoft and they are working to correct the issue.
Please reference Ticket # 300-43010

Monday, October 17, 2016 - 08:59

We are currently experiencing an unplanned application service interruption with users not able to log into the HRIS/YES website. Customers are experiencing a l"An Unknown error occurred. Please contact your system Admin." error message upon login. This is affecting Statewide HRIS/YES customers. Our technical team is working restore services as soon as possible.

At this time, we do not have an estimated repair time and we apologize for the inconvenience. We will provide an update when available.

Please reference OSTicket ticket number: 034961

Wednesday, September 14, 2016 - 13:21

ASH DHS end users are receiving errors in MyAvatar - You already have “Progress Note” opened for this client.

Ticket 300-39992 has been opened for this issue.

UPDATE - Issue has been resolved as of 4:03PM 09/14/2016

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