Web Portal Applications DOWN - 2:11PM

Wednesday, April 2, 2014 - 14:12

We are currently experiencing technical issues affecting the entire AZ.gov Web Portal. Our teams are currently working on the issue to restore services as soon as possible. We have our Vendor and DSG are actively engaging on a conference call.

Applications affected: DOI, Smart NOI and CTS

Splash pages have been added to websites affected notifying customers of outage

At this time we do not have a ETA and apologize for the inconvenience. We will provide another update at 2:45 PM.

Please reference ticket numbers: Incident 52370 and Incident 52467.

 

MVRRS Application has been Restored 2:33 PM

Monday, March 31, 2014 - 14:24

Services have been restored for Motor Vehicle Records Request (MVRRS) Application. 

We apologize for any inconvenience this may have caused. We will continue to monitor the AZ.gov Web Portal applications. 

Please reference ticket number: Incident 52116. 

Update on MVRRS Application Down 2:03 PM

Monday, March 31, 2014 - 14:01

We are experiencing issues with the AZ.gov - Motor Vehicle Records Request (MVRRS) Application and have our Vendor working on a resolution.

*Technical Teams Bridge Line*

Please join the bridge line number: 602-771-9093

*General Updates Bridge Line*

Please join the bridge line number: 602-771-9094

We apologize for any inconvenience. We will be poviding another update in 30 minutes at 2:33 PM. 

Please reference ticket number: Incident 52116. 

Update on MVRRS Application Down 12:33 PM

Monday, March 31, 2014 - 12:36

We are experiencing issues with the AZ.gov - Motor Vehicle Records Request (MVRRS) Application and have our Vendor working on a resolution.

**Updates**

- A bridgeline has been setup for all technical teams to join to work on resolving this issue. 

Bridgeline number: 602-771-9093

- We have our Vendor, DSG and ADOT Mainframe are actively engaging with the conference.

* It was advised that a server patch that was completed on 3/29/2014 is  not compatible with Red Hat. We have our DSG team contacting Red Hat support for additional assistance. 

* The Bridgeline conference will reconvene at 1:25 PM

We apologize for any inconvenience. 

Please reference ticket number: Incident 52116. 

Update on MVRRS Application Down 12:03 PM

Monday, March 31, 2014 - 12:03

We are experiencing issues with the AZ.gov - Motor Vehicle Records Request (MVRRS) Application and have our Vendor working on a resolution.

**Updates**

- A bridgeline has been setup for all technical teams to join to work on resolving this issue. 

Bridgeline number: 602-771-9093

- We have our Vendor, DSG and ADOT Mainframe are actively engaging with conference.

We apologize for any inconvenience. We will be poviding another update in 30 minutes at 12:33 PM. 

Please reference ticket number: Incident 52116. 

Update on MVRRS Application Down 11:33 AM

Monday, March 31, 2014 - 11:36

We are experiencing issues with the AZ.gov - Motor Vehicle Records Request (MVRRS) Application and have our Vendor working on a resolution.

**Updates**

- A bridgeline has been setup for all technical teams to join to work on resolving this issue. 

Bridgeline number: 602-771-9093

- We have our Vendor, DSG and ADOT Mainframe are actively engaging with conference. 

We apologize for any inconvenience. We will be poviding another update in 30 minutes at 12:03 PM. 

Please reference ticket number: Incident 52116. 

Bridgeline for MVRRS Application Down - Update 11:03 AM

Monday, March 31, 2014 - 11:03

We are experiencing issues with the AZ.gov - Motor Vehicle Records Request (MVRRS) Application and have our Vendor working on a resolution.

**Updates**

- A bridgeline has been setup for all technical teams to join to work on resolving this issue. 

Bridgeline number: 602-771-9093

We apologize for any inconvenience. We will be poviding another update in 30 minutes at 11:33 AM. 

Please reference ticket number: Incident 52116. 

Update on MVRRS Application Down 10:33 AM

Monday, March 31, 2014 - 10:33

We are experiencing issues with the AZ.gov - Motor Vehicle Records Request (MVRRS) Application and have our Vendor working on a resolution.

**Updates**

- B&D Vendor engaged at 8:53AM. 

- B&D implemented a splash screen at: 9:20 AM (https://az.gov/app/mvrrs/start.do;jsessionid=D3D2624B22248446F59F5C15447...)

- MVRRS Customers have been notifed by ADOT EDS team at: 9:29 AM. 

- We found that the "Mainframe lost communication with the access the MVRRS application" at 10:04 AM

- B&D has provided the Error logs to ADOT ITG at 10:05 AM

- ADOA Mainframe and DSG teams are aware of issues and will be assisting

- A bridgeline has been setup for all technical teams to join to work on resolving this issue. 

Bridgeline number: 602-771-9093

We apologize for any inconvenience. We will be poviding another update in 30 minutes at 11:03 AM. 

Please reference ticket number: Incident 52116. 

Update on MVRRS Application Down

Monday, March 31, 2014 - 10:03

We are experiencing issues with the AZ.gov - Motor Vehicle Records Request (MVRRS) Application and have our Vendor working on a resolution.

**Updates**

- B&D Vendor engaged at 8:53AM. 

- B&D implemented a splash screen at: 9:20 AM (https://az.gov/app/mvrrs/start.do;jsessionid=D3D2624B22248446F59F5C15447...)

- MVRRS Customers have been notifed by ADOT EDS team at: 9:29 AM. 

- We found that the "Mainframe lost communication with the access the MVRRS application" at 10:04 AM

- B&D has provided the Error logs to ADOT ITG at 10:05 AM

We apologize for any inconvenience. We will be poviding another update in 30 minutes at 10:33 AM. 

Please reference ticket number: Incident 52116. 

Update on MVRRS Application Down

Monday, March 31, 2014 - 09:34

We are experiencing issues with the AZ.gov - Motor Vehicle Records Request (MVRRS) Application and have our Vendor working on a resolution.

**Updates**

- B&D Vendor engaged at 8:53AM. 

- B&D implemented a splash screen at: 9:20 AM (https://az.gov/app/mvrrs/start.do;jsessionid=D3D2624B22248446F59F5C15447...)

- MVRRS Customers have been notifed by ADOT EDS team at: 9:29 AM. 

We apologize for any inconvenience. We will be poviding another update in 30 minutes at 10:03 AM. 

Please reference ticket number: Incident 52116. 

 

MVRRS Application is DOWN

Monday, March 31, 2014 - 09:03

We are experiencing issues with the AZ.gov - Motor Vehicle Records Request (MVRRS) Application and have a team working to resolve the issue. We have engaged the Vendor at 8:53AM. 

We apologize for any inconvenience. We will be poviding another update in 30 minutes at 9:33 AM. 

Please reference ticket number: Incident 52116. 

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