Monday, August 11, 2014 - 10:49

Carrier Services have been restored for all State provided Voice Services as of 10:28 AM. 

We apologize for any inconvenience this may have caused. The Carrier will continue to monitor for any future occurrences

If you encounter any issues with your Telecommunications service, please contact the AZNET Support Desk at (602) 364-4444, option 1 to have an AZNET ticket submitted for your request. 

Thank you for your continued partnership

Monday, August 11, 2014 - 10:41

We are currently experiencing Carrier issues servicing the state Data services, impacting a large number of Users and Call Centers. The Carrier is in process of troubleshooting at their Carrier Central Office.

At this time we do not have an ETA and apologize for the inconvenience. We will provide an update when available.

Please reference this ticket: Remedy 57218

Monday, August 4, 2014 - 15:18

We are currently experiencing technical issues affecting the Department of Health Services - Medical Marijuana Program application. Our teams are currently working on the issue to restore services as soon as possible.

At this time we do not have a ETA and apologize for the inconvenience. We will provide another update when available.

Please reference ticket number: Incident 66465

Tuesday, June 24, 2014 - 15:54

Services have been restored for the Microsoft SharePoint websites as of 3:49 PM. 

We apologize for any inconvenience this may have caused. 

If you encounter any issue with the application, please contact the ADOA Service Desk at (602) 364-4444, option 3. 

Tuesday, June 24, 2014 - 14:39

We are currently experiencing technical issues affecting ADOA SharePoint websites. Our teams are currently working on the issue to restore services as soon as possible. 

We currently do not have an ETA and apologize for the inconvenience. We will provide another update when available. 

Please reference ticket numbers: Incident 61799 when calling the ADOA Service desk at (602) 364-4444, option 3. 

Tuesday, June 24, 2014 - 08:14

Services have been restored for the Microsoft Lync application as of 11:14 PM UTC. 

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Jun 23, 2014 5:24 PM

Service restored

Closure Summary: On Monday, June 23, 2014, at approximately 3:30 PM UTC, engineers received reports of an issue in which some customers were unable to sign in to the Lync Online service. Investigation determined that network traffic routing for user connectivity was in a degraded state. At 7:30 PM UTC, engineers re-routed network traffic to alternate capacity, which restored connectivity for a subset of customers. Engineers continued analyzing network traffic to further isolate the source of the issue for the remaining affected customers, and identified an additional degraded portion of network infrastructure that was preventing connections from being routed successfully. Engineers implemented a configuration change to bypass the affected network infrastructure to restore service. The issue was successfully fixed on Monday, June 23, 2014, at 11:14 PM UTC. A post-incident report will be available on the Service Health Dashboard within five business days.

Customer Impact: Some customers were unable to sign in to the Lync Online service. Some customers experienced intermittent connection errors, disconnects, and limited functionality when signing in.

Percent of Users Affected: Customers experiencing this issue may have seen up to 100% of their users affected.

Incident Start Time: Monday, June 23, 2014, at 3:30 PM UTC

Incident End Time: Monday, June 23, 2014, at 11:14 PM UTC

Preliminary Root Cause: A portion of network infrastructure which routes network traffic was in a degraded state. The underlying root cause is under investigation.

Next Steps:
Action: Identify the underlying root cause and develop a solution to prevent reoccurrences.
Action by: Lync Online
When: June 2014

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We apologize for any inconvenience this may have caused. 

If you encounter any issue with the application, please contact the ADOA Service Desk at (602) 364-4444, option 3. 

Monday, June 23, 2014 - 17:24

We are currently experiencing technical issues affecting the Microsoft Lync application. The Office 365 teams are currently working on the issue to restore services as soon as possible. 

At this time we received the following update from Microsoft Office 365 support:

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Jun 23, 2014 4:38 PM

Restoring service

Current Status: Further analysis of network traffic identified an additional portion of network infrastructure that was causing a degradation in routing of user connections. Engineers are implementing a configuration change to bypass the affected infrastructure and restore user connectivity.

Customer Impact: Affected customers are seeing intermittent connection errors and disconnects when signing in to the Lync Online service. Upon a successful login, customers may experience reduced functionality.

Percent of Users Affected: Customers experiencing this issue may see up to 100% of their users affected. Some customers have been successfully restored.

Incident Start Time: Monday, June 23, 2014, at 12:00 PM UTC

Preliminary Root Cause: A portion of network infrastructure which routes network traffic is in a degraded state.

Next Update: Tuesday, June 24, 2014, at 12:30 AM UTC

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We currently do not have an ETA and apologize for the inconvenience. We will provide another update when available. 

Please reference ticket number: Incident 61522 when calling the ADOA Service Desk at (602) 364-4444, option 3. 

Monday, June 23, 2014 - 15:48

We are currently experiencing technical issues affecting the Microsoft Lync application. The Office 365 teams are currently working on the issue to restore services as soon as possible. 

At this time we received the following update from Microsoft Office 365 support:

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Jun 23, 2014 3:28 PM

Restoring service

Current Status: Engineers are capturing additional data on network traffic and conducting a detailed analysis to determine the underlying root cause of the issue affecting the remaining tenants. Engineers are taking every possible action to resolve this issue as quickly as possible.

Customer Impact: Affected customers are seeing intermittent connection errors and disconnects when signing in to the Lync Online service. Upon a successful login, customers may experience reduced functionality.

Percent of Users Affected: Customers experiencing this issue may see up to 100% of their users affected. Some customers have been successfully restored.

Incident Start Time: Monday, June 23, 2014, at 12:00 PM UTC

Preliminary Root Cause: A portion of network infrastructure which routes network traffic is in a degraded state.

Next Update: Monday, June 23, 2014, at 11:30 PM UTC

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We currently do not have an ETA and apologize for the inconvenience. We will provide another update when available. 

Please reference ticket number: Incident 61522 when calling the ADOA Service Desk at (602) 364-4444, option 3. 

Monday, June 23, 2014 - 14:51

We are currently experiencing technical issues affecting the Microsoft Lync application. Our teams are currently working on the issue to restore services as soon as possible. 

At this time we received the following update from Microsoft Office 365 support:

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Jun 23, 2014 2:35 PM

Restoring service

Current Status: The associated voicemail issue has been resolved. Engineers are continuing their efforts to resolve the login issues for the remaining customers as soon as possible.

Customer Impact: Affected customers are seeing intermittent connection errors and disconnects when signing in to the Lync Online service. Upon a successful login, customers may experience reduced functionality.

Percent of Users Affected: Customers experiencing this issue may see up to 100% of their users affected.

Incident Start Time: Monday, June 23, 2014, at 12:00 PM UTC

Preliminary Root Cause: A portion of network infrastructure which routes network traffic is in a degraded state.

Next Update: Monday, June 23, 2014, at 10:30 PM UTC

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We currently do not have an ETA and apologize for the inconvenience. We will provide another update when available. 

Please reference ticket number: Incident 61522 when calling the ADOA Service Desk at (602) 364-4444, option 3. 

Monday, June 23, 2014 - 12:26

We are currently experiencing technical issues affecting the Microsoft Lync application. Our teams are currently working on the issue to restore services as soon as possible. 

At this time we received the following update from Microsoft Office 365 support:

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Jun 23, 2014 11:31 AM

Restoring service

Current Status: As previous mitigation steps have not been fully effective in restoring service, engineers are now working to shift network traffic to an alternate datacenter facility. Affected customers are likely to experience intermittent connection errors and reduced functionality as this process is completed.

Customer Impact: Affected customers are seeing intermittent connection errors and disconnects when signing in to the Lync Online Service. Upon a successful login, customers may experience reduced functionality.

Percent of Users Affected: Customers experiencing this issue may see up to 100% of their users affected.

Incident Start Time: Monday, June 23, 2014, at 12:00 PM UTC

Preliminary Root Cause: A portion of network infrastructure which routes network traffic is in a degraded state.

Next Update: Monday, June 23, 2014, at 7:30 PM UTC

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We currently do not have an ETA and apologize for the inconvenience. We will provide another update when available. 

Please reference ticket numbers: Incident 61522

Friday, June 20, 2014 - 11:42

Services have been restored for the Department of Health Services - Medical Marijuana program application as of 11:41AM. 

We apologize for any inconvenience this may have caused. 

If you encounter any issue with the application, please contact the ADOA Service Desk at (602) 364-4444, option 5. 

Friday, June 20, 2014 - 11:34

We are currently experiencing technical issues affecting the Department of Health Services - Medical Marijuana Program application. Our teams are currently working on the issue to restore services as soon as possible. 

At this time we do not have a ETA and apologize for the inconvenience. We will provide another update when available. 

Please reference ticket numbers: Incident 61365

Friday, June 20, 2014 - 10:51

We are currently experiencing technical issues affecting the Department of Health Services - Medical Marijuana Program application. Our teams are currently working on the issue to restore services as soon as possible. 

At this time we do not have a ETA and apologize for the inconvenience. We will provide another update at 11:30 AM.

Please reference ticket numbers: Incident 61365

Wednesday, June 11, 2014 - 17:06

Voice Services have been restored for all State provided Voice Services as of 5:23 PM. 

We apologize for any inconvenience this may have caused. The Carrier will continue to monitor for any future occurrences

If you encounter any issues with your Telecommunications service, please contact the AZNET Support Desk at (602) 364-4444, option 1 to have an AZNET ticket submitted for your request. 

Thank you for your continued partnership

Wednesday, June 11, 2014 - 15:56

We are currently experiencing Carrier issues servicing the state Voice services, impacting a large number of Users and Call Centers. The Carrier is in process of troubleshooting at their Carrier Central Office.

At this time we do not have an ETA and apologize for the inconvenience. We will provide an update when available.

Wednesday, June 11, 2014 - 14:30

We are currently experiencing Carrier issues servicing the state Voice services, impacting a large number of Users and Call Centers. The Carrier is in process of troubleshooting at their Carrier Central Office.

At this time we do not have an ETA and apologize for the inconvenience. We will provide an update when available.

Tuesday, May 13, 2014 - 14:05

Services have been restored for all Web Portal production Applications as of 12:00 PM today. 

We apologize for any inconvenience this may have caused. We will continue to monitor the AZ.gov Web Portal applications.

If you encounter any issues with your AZ.gov Web Portal application, please contact the ADOA Service Desk at (602) 364-4444, option 7. 

Tuesday, May 13, 2014 - 12:17

We are currently experiencing technical issues affecting several AZ.gov Web Portal applications. Our teams are currently working on the issue to restore services as soon as possible.  We have our Vendor and ADOA Support Teams reconvening at 2:00 PM to continue troubleshooting.

Applications affected: Payment Processing, Medical Marijuana Payment Processing and GAO Reporting. 

At this time we do not have a ETA and apologize for the inconvenience. We will provide another update at 2:30 PM.

Please reference ticket numbers: Incident 56727

Tuesday, May 13, 2014 - 10:49

We are currently experiencing technical issues affecting several AZ.gov Web Portal applications. Our teams are currently working on the issue to restore services as soon as possible.  We have our Vendor and ADOA Support Teams actively engaging on a conference call.

Applications affected: Payment Processing, Openbooks, RCE License DB, SAS Password resets and Medical Marijuana Payment Processing

At this time we do not have a ETA and apologize for the inconvenience. We will provide another update at 11:30 AM.

Please reference ticket numbers: Incident 56727

Tuesday, May 13, 2014 - 08:11

We are currently experiencing technical issues affecting the Medical Marijuana Online Payment system. Our teams are currently working on the issue to restore services as soon as possible. 

Applications affected: Medical Marijuana Online Payment system

At this time we do not have a ETA and apologize for the inconvenience. We will provide another update at 9:00 AM.

Please reference ticket numbers: Incident 56727

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