Microsoft LYNC Intermittent Connectivity issues

Submitted by precious.begay on Mon, 06/23/2014 - 12:26

We are currently experiencing technical issues affecting the Microsoft Lync application. Our teams are currently working on the issue to restore services as soon as possible. 

At this time we received the following update from Microsoft Office 365 support:

==========snip===========

Jun 23, 2014 11:31 AM

Restoring service

Current Status: As previous mitigation steps have not been fully effective in restoring service, engineers are now working to shift network traffic to an alternate datacenter facility. Affected customers are likely to experience intermittent connection errors and reduced functionality as this process is completed.

Customer Impact: Affected customers are seeing intermittent connection errors and disconnects when signing in to the Lync Online Service. Upon a successful login, customers may experience reduced functionality.

Percent of Users Affected: Customers experiencing this issue may see up to 100% of their users affected.

Incident Start Time: Monday, June 23, 2014, at 12:00 PM UTC

Preliminary Root Cause: A portion of network infrastructure which routes network traffic is in a degraded state.

Next Update: Monday, June 23, 2014, at 7:30 PM UTC

==============snip================

We currently do not have an ETA and apologize for the inconvenience. We will provide another update when available. 

Please reference ticket numbers: Incident 61522

Area: 
SDC
Impact: 
Single Agency