Wednesday, August 8, 2018 - 09:53

The technical issues impacting network connectivity has been resolved

The ADOA Service Desk Phone IVR will be updated to reflect this information.

If you experience any issues, you may reach the ADOA Service Desk at 602-364-4444, option 3 to troubleshoot further.

Please reference Cherwell ticket #72481. 

Wednesday, August 8, 2018 - 09:24

[UPDATE] We are working diligently to repair the outage/network issues and do not currently have an estimated repair time.

We will provide another update at: 10:00AM. 

 

 

Wednesday, August 8, 2018 - 07:33

 

Today, August 8, 2018 we are currently experiencing technical issues with accessing Gmail and internet. We have engaged our Provider to restore services as soon as possible.

This is a known issue, and a resolution is currently being sought.   

At this time, the Estimated Repair time is Unknown.

We apologize for this inconvenience, and hope to be able to report a resolution to this issue shortly.   

Monday, July 30, 2018 - 10:08

At 10:00AM today we started receiving reports of YES's Password Self-Service pages not loading. We have notified the appropriate group and are looking to provide a resolution as soon as possible. We apologize for the inconvenience.

You can follow this issue with Cherwell ticket 70257.

Update:
All traffic to the Self-Service pages is working as expected.

Saturday, July 28, 2018 - 11:36

As of 11:20am all ADOT systems are up and functioning.

If you experience any further issues, please contact (602) 364-4444, Option 2 for our IBM Mainframe support team. 

 

Saturday, July 28, 2018 - 10:56

To All ADOT Online users:

 

ADOT is currently experiencing processing issues with the online systems.

 

ADOT/IBM and ADOA are working to fix the online issues.

 

At this time there is not an estimate of when the corrective action will be completed.

 

Monday, July 23, 2018 - 08:47

Today At 8:30AM we started receiving reports of issues accessing Recruiter and MAP Proxy services. This has been reported to the appropriate department and we look to provide a resolution as soon as possible.

This can be track via ticket 68673.

We apologize for the inconvenience.

Tuesday, July 10, 2018 - 07:48

10:00AM UPDATE: Power has been restored to affected buildings and HVAC and card readers are back on line. Employees should report to work no later than noon. This concludes the updates for this outage. Thank you. 

 

 

Due to the storm last night, power was lost at the following buildings and employees are being asked to stay home this morning and report to work at noon.

Please check back for a 10am update to ensure that the timing and plan listed above is still on track. Thank you!  

100 N 15th Ave

ADOA

Insurance

Financial Institutions

Real Estate

Accountancy

Equalization

Commission for Deaf and Hard of Hearing

Office of Economic Opportunity

WIFA

AFA

 

1110 W Washington

ADOA

ADEQ

ADWR

Criminal Justice Commission

Gaming

Forestry

Housing

Technical Registration

Auto Theft Authority

 

1200/1300 Washington

Corportion Commission

 

15 S 15th Ave

Attorney General

 

1510/1520 W Adams

ADOA

ADOA -Century Link

Agriculture (Lab)

 

1616 Adams

State Land

Pharmacy

Clean Elections

Charter School

 

1624 Adams

DES

ADJC

 

1688 Adams

Agriculture

 

800 Washington

ASDB

Liquor

 

1100 Washington

Parks - SHPO

Wednesday, June 20, 2018 - 11:45

We are currently unable to receive calls on 602-364-4444(Service Desk) or 602-542-4700(HRIS). We have informed AZNET and are currently looking to provide a resolution as soon as possible.

We are tracking this issue with Remedy ticket 184831.

This has been resolved.

Thursday, May 24, 2018 - 09:00

Today, at 8:10 am, we have received reports of Data Warehouse not being available. The appropriate groups have been notified, and they are working on a solution.

Currently, there is no ETA on the resolution, but we look forward to providing a solution as soon as possible.

Update: 10:54 AM 5/24/18: Data Warehouse issues should be resolved.

Monday, May 21, 2018 - 10:33

Around 10:15 AM we started receiving reports of network interruption. AZNET has been notified and are currently working to provide a resolution.

The issue can be tracked on 182269.

Update: 11:00am
Network issues should be resolved.

Thursday, May 17, 2018 - 11:42

At 11:30 AM we have received reports of difficulties signing into azstatejobs.gov. As of this moment the page has been replaced with a maintenance message while it is being worked on. We look forward to providing a resolution ASAP.

Update: azstatejobs will be unavailable until 4:00 PM

Update: Resolved. All affected services are back online.

This issue can be tracked with ticket 54465

Wednesday, May 2, 2018 - 14:43

Today at 2:30 PM, we have received reports regarding payment related web portals not being available. We have notified the appropriate groups and they are working on a solution.

Currently there is no ETA on the resolution, but we look forward to providing a solution a soon as possible.

Wednesday, April 11, 2018 - 15:03

The network connectivity outage was a brief and services were restored successfully within a few minutes. AZNET II Engineering continues to investigate the issue to isolate the cause of the MPLS bounce. 

 

Wednesday, April 11, 2018 - 14:31

At 1:55 PM, we started receiving reports of network outages affecting various devices for multiple agencies. AZNET has already been made aware and is currently looking to provide a solution. This issue can be tracked with Remedy ticket 179031.

AZNet II NOC has opened a customer bridge. Bridge #8667898818 Pin # 574769#

Friday, March 23, 2018 - 15:24

We are receiving reports of phone outages for multiple agencies. This is only affecting the phone capabilities. The internet appears to be unaffected at this time.

AZNET has already been notified and is working to resolve the issue. The issue is being tracked with remedy ticket 177260

Wednesday, February 21, 2018 - 11:56

AZNET Voice issues affecting long distance and 1-800 calls have been resolved successfully. 

If you encounter any further issues with the service, please contact the AZNET II Service Desk at (602) 364-4444, option 1.

The reference ticket number for this issue is Remedy 174202.

Wednesday, February 21, 2018 - 10:55

AZNET is currently experiencing issues with voice services related to long distance calls. This impacts multiple state agencies. Our AZNET teams are currently working to restore services as soon as possible. 

At this time we do not have an ETA. We will provide an update when available and apologize for this inconvenience.

AZNET II has opened a Customer Bridge number, you may call in at: 866-789-8818 PIN: 574769

Please reference master ticket: 174202.

Wednesday, February 21, 2018 - 10:53

We are still experiencing issues with users logging into Office 365 webmail. When attempting to log in, users receive a "Username or Password is incorrect" message. This is currently affecting multiple agencies. Our teams are currently working to restore services as soon as possible. 

At this time we do not have an ETA. We will provide an update when available and apologize for this inconvenience.

Please reference master ticket number: 36250 when calling the ADOA Service Desk.

Tuesday, February 20, 2018 - 09:39

We are currently experiencing issues with users logging into Office 365 webmail. When attempting to log in, users receive a "Username or Password is incorrect" message. This is currently affecting multiple agencies. Our teams are currently working to restore services as soon as possible. 

At this time we do not have an ETA. We will provide an update when available and apologize for this inconvenience.

Please reference master ticket number: 36250 when calling the ADOA Service Desk.

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