Thursday, January 31, 2019 - 07:43

Starting at 7:00am we started receiving reports of general network issues. We have notified the appropriate group and are working to provide a resolution as soon as possible.

We are tracking this issue through Remedy ticket 202894, Cherwell ticket 119211.

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Update: We have restored services and will continue monitoring the issues.

Tuesday, January 22, 2019 - 13:47

General phone issues are affecting multiple agencies. AZNET is currently looking into provide a resolution as soon as possible.

The issue is being tracked with AZNET ticket number 202112.

Wednesday, January 2, 2019 - 10:21

We are currently unable to receive calls on 602-364-4444(Service Desk) or 602-542-4700(HRIS). We have informed AZNET and are currently looking to provide a resolution as soon as possible.

The issue is being tracked with AZNET ticket number 200092.

Thursday, December 27, 2018 - 15:38

UPDATE (3:30 PM) - AZNet II has moved the internet traffic to other internet circuits to restore internet service.

Thursday, December 27, 2018 - 15:21

UPDATE - CenturyLink is currently experiencing a nationwide network intermittent outage. The issue has been escalated to the Leadership team and are working to restore services as quickly as possible. 

You can also get real time updates by calling into our AZNet II Customer Bridge below: 

Toll number 240 454 0879

Meeting number 809 485 928

 

AZNet Remedy number: 200092

 

Thursday, December 27, 2018 - 13:47

Today December 27th at around 1:15 PM we started receiving reports of network connectivity issues affecting multiple agencies. We have notified the appropriate groups and are looking to provide a solution as soon as possible. We apologize for the inconvenience.

We are tracking the issue through Remedy ticket 200092

Wednesday, November 28, 2018 - 08:43

At 6:30 AM we started receiving reports that DHS users are experiencing general network issues.

The appropriate groups have been informed and we are looking to provide a resolution as soon as possible.

This can be tracked through Cherwell Ticket 101024.

[Update]

This has been resolved. Users should be able to use the network as expected.

Sunday, November 25, 2018 - 03:10

Good morning, 

The ADOA-ASET Firewall Migration from the State Data Center at 1510 West Adams Street, in addition to a Layer 3 change performed by AZNet immediately after the Layer 2 Firewall Migration change, were both completed succesfully this morning by 2:42 AM.

This will be the final notification regarding this change.

Thank you, and have a pleasant Sunday.

 

 

Sunday, November 25, 2018 - 00:40

Good morning, 

This morning, starting at 1:00 AM, we will commence with the second attempt at a Next Generation Firewall Migration.

The IBM Operations Team is being contacted to confirm the quiescing of the Mainframe.

We will provide additional updates through the morning until this activity is completed.

Thanks,

Ken Roundtree

 

 

 

Sunday, November 18, 2018 - 05:52

Good morning, 

As reported previously, a routing issue experienced with one of the new Palo Alto firewalls at the Iron Mountain Data Center caused a NO GO decision to be received, and a successful implementation of the Roll Back Plan for this effort was done.

The Firewall Migration will be rescheduled after the root cause of the above mentioned issue has been determined and resolved. 

As of 5:35 AM, the November IPL of the mainframe was completed successfully.

The Technical and Tester Bridge lines have both been terminated at this time.

This will be the final notification for this event.

 

 

 

Sunday, November 18, 2018 - 05:04

Good moring, 

Due to an OSPF routing issue experienced on one of our new Palo Alto firewalls, we received a NO GO decision on moving forward with the Firewall Migration event, and have successfully rolled back to our old firewalls at the State Data Center.   

In the meantime, the IBM Operations team is continuing to move forward with the monthly IPL of the mainframe for November.

The next update will be published at 6:00 AM.

 

Sunday, November 18, 2018 - 04:24

Good morning, 

Unfortaunately, as of 4:20 AM, the routing issue with OSPF on the new secondary firewall could not be resolved.

With this in mind, we have received a NO GO decision, and we are now in the process of implementing our Roll Back Plan.

The Technical Team is still gathering information, and this Firewall Migration effort will be rescheduled for another time in the future.

 

 

 

 

 

Sunday, November 18, 2018 - 03:56

Good moring, 

As of the present time, a routing issue is being worked on by the Technical Team, and the Go/No Go Decision has been pushed back to 4:20 AM. 

Another update will be published at that time.

 

Sunday, November 18, 2018 - 03:03

Good morning, 

At the present time, the firewall migration from the State Data Center to the Iron Mountain Data Center was accomplished successfully.

Now, the applications testers are in the process of testing.

The IBM Operations Team is also in the process of it's monthly IPL for November, and are bringing up the LPARs.

The next update will be published at 4:00 AM.

 

 

Sunday, November 18, 2018 - 01:54

Good morning, 

 

The Mainframe systems were quiesced at 1:30 AM.

At 1:36 AM, ADOA, AZNet and Mosaic technical personnel brought the firewall ports down on the old firewalls at the State Data Center, and brought up the firewall ports on the new firewalls at Iron Mountain Data Center.

Testing, including a failover test, is now in progress.

So far, all looks good.

The next update will be posted at 3:00 AM

 

 

Sunday, November 18, 2018 - 00:51

Good morning -

The outage window for the ADOA-ASET Firewall Migration started at 12:00 AM.

Technical and Tester bridges are currently up and working.

At the present time, the IBM Operations team is performing critical back-ups, prior to bringing down the mainframe for the monthly November IPL.

The current ETA is approximately 1:30 AM before confirmation that all system activity is quiesced, and we will be ready to proceed.

Next Update will be posted at 2:00 AM.

 

 

 

 

Thursday, November 1, 2018 - 15:54

Around 3:45PM we started receiving reports of users within Cisco not being able to answer calls. This is resulting in callers waiting in queue indefinitely. We have alerted the appropriate groups and are looking to provide a resolution as soon as possible.

We are tracking this ticket through Remedy ticket 196087

We apologize for the inconvenience.

Thursday, September 20, 2018 - 13:37

Starting at 1:20PM, started receiving reports of difficulty accessing the YES and azstatejobs.gov and other HR related sites through hr.az.gov. We have notified the appropriate groups and are working to provide a resolution as soon as possible.

This can be tracked through Cherwell ticket 82526.

We apologize for the inconvenience.

Update 2:37PM

Site is back up and reachable without error.

Monday, September 10, 2018 - 12:52

The yes.az.gov website is now working.

The ADOA Service Desk Phone IVR will be updated to reflect this information.

If you experience any issues, you may reach the ADOA Service Desk at 602-364-4444, option 3 to troubleshoot further.

Please reference Cherwell ticket 80108.

Friday, September 7, 2018 - 10:29

Around 10:00AM we started receiving reports of issues connecting to the Copper network. The appropriate group has been notified and is currently working on a solution. There currently isn't an ETA but we look to provide a resolution shortly.

You can track this through Cherwell ticket 79817.

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