Tuesday, July 10, 2018 - 07:48
10:00AM UPDATE: Power has been restored to affected buildings and HVAC and card readers are back on line. Employees should report to work no later than noon. This concludes the updates for this outage. Thank you.
Due to the storm last night, power was lost at the following buildings and employees are being asked to stay home this morning and report to work at noon.
Please check back for a 10am update to ensure that the timing and plan listed above is still on track. Thank you!
100 N 15th Ave
ADOA
Insurance
Financial Institutions
Real Estate
Accountancy
Equalization
Commission for Deaf and Hard of Hearing
Office of Economic Opportunity
WIFA
AFA
1110 W Washington
ADOA
ADEQ
ADWR
Criminal Justice Commission
Gaming
Forestry
Housing
Technical Registration
Auto Theft Authority
1200/1300 Washington
Corportion Commission
15 S 15th Ave
Attorney General
1510/1520 W Adams
ADOA
ADOA -Century Link
Agriculture (Lab)
1616 Adams
State Land
Pharmacy
Clean Elections
Charter School
1624 Adams
DES
ADJC
1688 Adams
Agriculture
800 Washington
ASDB
Liquor
1100 Washington
Parks - SHPO
Wednesday, June 20, 2018 - 11:45
We are currently unable to receive calls on 602-364-4444(Service Desk) or 602-542-4700(HRIS). We have informed AZNET and are currently looking to provide a resolution as soon as possible.
We are tracking this issue with Remedy ticket 184831.
This has been resolved.
Thursday, May 24, 2018 - 09:00
Today, at 8:10 am, we have received reports of Data Warehouse not being available. The appropriate groups have been notified, and they are working on a solution.
Currently, there is no ETA on the resolution, but we look forward to providing a solution as soon as possible.
Update: 10:54 AM 5/24/18: Data Warehouse issues should be resolved.
Monday, May 21, 2018 - 10:33
Around 10:15 AM we started receiving reports of network interruption. AZNET has been notified and are currently working to provide a resolution.
The issue can be tracked on 182269.
Update: 11:00am
Network issues should be resolved.
Thursday, May 17, 2018 - 11:42
At 11:30 AM we have received reports of difficulties signing into azstatejobs.gov. As of this moment the page has been replaced with a maintenance message while it is being worked on. We look forward to providing a resolution ASAP.
Update: azstatejobs will be unavailable until 4:00 PM
Update: Resolved. All affected services are back online.
This issue can be tracked with ticket 54465
Wednesday, May 2, 2018 - 14:43
Today at 2:30 PM, we have received reports regarding payment related web portals not being available. We have notified the appropriate groups and they are working on a solution.
Currently there is no ETA on the resolution, but we look forward to providing a solution a soon as possible.
Wednesday, April 11, 2018 - 15:03
The network connectivity outage was a brief and services were restored successfully within a few minutes. AZNET II Engineering continues to investigate the issue to isolate the cause of the MPLS bounce.
Wednesday, April 11, 2018 - 14:31
At 1:55 PM, we started receiving reports of network outages affecting various devices for multiple agencies. AZNET has already been made aware and is currently looking to provide a solution. This issue can be tracked with Remedy ticket 179031.
AZNet II NOC has opened a customer bridge. Bridge #8667898818 Pin # 574769#
Friday, March 23, 2018 - 15:24
We are receiving reports of phone outages for multiple agencies. This is only affecting the phone capabilities. The internet appears to be unaffected at this time.
AZNET has already been notified and is working to resolve the issue. The issue is being tracked with remedy ticket 177260
Wednesday, February 21, 2018 - 11:56
AZNET Voice issues affecting long distance and 1-800 calls have been resolved successfully.
If you encounter any further issues with the service, please contact the AZNET II Service Desk at (602) 364-4444, option 1.
The reference ticket number for this issue is Remedy 174202.
Wednesday, February 21, 2018 - 10:55
AZNET is currently experiencing issues with voice services related to long distance calls. This impacts multiple state agencies. Our AZNET teams are currently working to restore services as soon as possible.
At this time we do not have an ETA. We will provide an update when available and apologize for this inconvenience.
AZNET II has opened a Customer Bridge number, you may call in at: 866-789-8818 PIN: 574769
Please reference master ticket: 174202.
Wednesday, February 21, 2018 - 10:53
We are still experiencing issues with users logging into Office 365 webmail. When attempting to log in, users receive a "Username or Password is incorrect" message. This is currently affecting multiple agencies. Our teams are currently working to restore services as soon as possible.
At this time we do not have an ETA. We will provide an update when available and apologize for this inconvenience.
Please reference master ticket number: 36250 when calling the ADOA Service Desk.
Tuesday, February 20, 2018 - 09:39
We are currently experiencing issues with users logging into Office 365 webmail. When attempting to log in, users receive a "Username or Password is incorrect" message. This is currently affecting multiple agencies. Our teams are currently working to restore services as soon as possible.
At this time we do not have an ETA. We will provide an update when available and apologize for this inconvenience.
Please reference master ticket number: 36250 when calling the ADOA Service Desk.
Thursday, February 15, 2018 - 15:20
Today Feb 15 starting at 3:10 PM we are getting reports that people cannot sign into HRIS/YES. HRIS Technical has been informed and are looking to provide a solution as soon as possible.
The issue can be tracked with ticket 35994
Wednesday, January 31, 2018 - 10:58
We are receiving reports that the Talent Acquisition pages are responding slowly. HRIS Technical has been informed and is currently working to resolve the latency.
The ticket number for this issue is 33888
[Resolved]
Wednesday, January 24, 2018 - 09:12
Around 8:55am, we started receiving reports issues with the Copper Wifi access not working. We have informed AZNET of the issue and they are currently working for a resolution.
This issue is being tracked with Remedy ticket 171896.
This has been resolved.
Sunday, January 21, 2018 - 10:11
Good morning, All -
We had a GO/NO GO Decision Call with all of the agency decision makers at 9:45 AM this morning, and I am delighted to report that we reached a unanimous GO decision from our agency partners!
With this in mind, we will now complete the final steps in fully migrating the ADOA Mainframe over to the multi-tenant zCloud environment in Boulder, Colorado, with a DR presence in Raleigh, North Carolina.
Thank you to all the many people who contributed to bringing this successful day to fruition. It was truly a magnificent collaborative effort!
This will be the final posting for this morning, but a final email will be distributed to the project team containing all the pertinent information required going forward, including the number of the Conference Bridge that IBM will be opening as of 3:00 PM this afternoon, MST.
Sunday, January 21, 2018 - 09:02
Good morning -
The time is 9:02 AM, and at the present time, we have had reports of completed successful testing from the following agencies:
DES, DPS, DOC, ASU (one issue with check writing remains, which is being looked at by the ASU network technician), and AHCCCS.
ADOT is waiting to hear on AMVA testing. One issue for DOR was just resolved, and production jobs are now running at DOR, so they are close to completing.
We are now looking ahead to the Final GO/NO GO Decision Call this morning at 9:45 AM.
The next update will be posted immediately after this call to notify everyone of the final GO/NO GO decision!
Sunday, January 21, 2018 - 08:02
Good morning -
At this hour, all agencies are busy with the user verification testing window, which will continue until 9:45 AM, when we will be making our final GO/NO GO decision call.
The IBM Operations team is resolving agency issues discovered in testing as they arise, and so far all is going well.
DES has already reported that their testing is done successfully, and has already provided their "GO" decision, but DES will be on the 9:45 AM call, as well, to make it official!
The next update will be posted at 9:00 AM.
Sunday, January 21, 2018 - 07:21
Good morning -
Apologies for the lateness of this report - there has been a flurry of activity with the LPARs in the past hour!
So far, AHCCCS, DOR, DOC, ASU, DPS and ADOT have been given the go to start testing, all between 6:50 AM and 7:10 AM.
We are still awaiting word from DES.
The next update will be posted at 8:00 AM.
