Thursday, December 28, 2017 - 11:34

We are currently experiencing an unplanned service interruption for the following Web Portal applications: Online payment systems. Customers are receiving error messages when accessing these web applications. Our teams are working to restore services as soon as possible.

We will provide an update when available and apologize for this inconvenience.

Please reference master ticket number: 31128.

Sunday, December 10, 2017 - 12:16

Good afternoon,

All Mainframe LPARs have been successfully brought back up in Phoenix, and notifications have been emailed to all participating agency partners.

The Agency Conference Bridge was turned off at 11:58 AM.

This will be the final notification regarding Dry Run #1, which is now complete.

A Post Mortem conference call has been scheduled for tomorrow afternoon (Monday, 12/11/17) at 2:00 PM to discuss all of the issues identified during this Dry Run.

Thanks to all who participated this morning!

 

 

Sunday, December 10, 2017 - 09:00

Good morning - 

As of 9:00 AM, AHCCCS is beginning to shut down their testing.  

ASU is still having issues logging in to their "On Lines" on CICS.  Darrell Fort is still working on this issue.

ADOT has some additional testing issues, as well.

DOC is in the process of finishing their successful testing, with a few minor issues noted.

As mentioned in the last hour, DES was able to complete their testing on Enterprise Extender successfully.

All agencies have been given an extended window to complete testing this morning.  Originally, 9:30 AM was identified as the finish time for user testing, but users now have until 9:45 AM to complete testing.

Thank you.

 

 

Sunday, December 10, 2017 - 08:11

Good morning -

It is 8:00 AM - all agencies are involved in testing currently.

Issues that have been identified in the last hour are:

1.) VTS not available for this Dry Run

2.) Control -M jobs need to be initiated manually for this Dry Run, as Control-M is currently quiesced.

3.) ADOT Emergency IDs - programmers have finally received their password resets.

4.) ASU not seeing splash sceens for SOLVE

5.) IP address issue for ASU.

All of these issues should be part of a post mortem discussion.

DES has reported that they have successfully completed their test plan as of 7:56 AM.

Thank you.

 

Sunday, December 10, 2017 - 07:03

Good morning, 

It is 7:00 AM.

At this time, all agencies have been cleared to start testing, with the exception of DOR, who is still experiencing a JES abend error.

I will announce on the Agency Conference Bridge when DOR has been cleared to start their testing.

Thank you.

 

Sunday, December 10, 2017 - 05:59

Good morning!

It is 6:00 AM, and the IBM Operations Team is still in the process of bringing up all of the LPARs in the Boulder system.  At this time none of the subsystems are up.

A RACF security error is being worked on, and validating the ability to utilize Production IP addresses is currently being done, as well.

FTP and CyberFusion were both disabled for this Dry Run, and there was an issue discovered with SSH, that should not have an impact on this Dry Run.

Currently, the agency representative from ADOT is on site at the Command Center, as is the agency representative from AHCCCS.

We are still looking to begin agency testing as of 6:30 AM, but I will be making an announcement on the Agency Conference Bridge as to the reliability of this time.

Again, the Agency Conference Bridge number is 1-877-820-7831, Participant Passcode - 410516#.

Thank you.

 

 

 

Sunday, December 10, 2017 - 05:00

Good morning -

It is now 5:00 AM.

The ADOA LPARs are currently in the process of being brought up in the Boulder system.

The next update will be provided at 6:00 AM.

Thank you.

Sunday, December 10, 2017 - 04:02

Good morning!

The time is 4:00 AM, and the official Outage Window for the Hosted Mainframe Dry Run #1 has begun.

At this time, the Phoenix LPARs XLO1 and ADOT's SYSC are in the process of being brought down, followed by SYSB at 4:10 AM and SYSA at 4:20 AM.

The Agency Conference Bridge has been opened at 1-877-820-7831, Participant Passcode 410516#, and we are awaiting the arrival of agency representatives at the Command Center at the State Data Center (SDC) at approximately 6:15 AM.

The next AZCOOP update will be posted at 5:00 AM.

Thank you.

Sunday, December 10, 2017 - 03:03

It is currently 3:02 AM on Sunday, December 10, 2017.

The ADOA, IBM and Agency teams are in the process of arriving at the Command Center, located in the State Data Center at 1510 West Adams Street in Phoenix, AZ to execute Dry Run #1 as part of the Hosted Mainframe project.

The official outage window for this activity is scheduled to be 4:00 AM to 12:00 PM.   

We are expecting representatives from the Agencies to arrive by 6:00 AM, and the agency testing window will be from 6:30 AM to 9:30 AM.

During this activity, we will be completely shutting down the ADOA mainframe network in Phoenix, AZ and swinging the network to the new Multi-Tenant zCloud environment in Boulder, Colorado.   This first Dry Run's main objective will be to confirm network connectivity to the Boulder system by all of the participating agencies, and also to allow the agencies to begin executing their test plans.

A second Dry Run is scheduled for Sunday, January 7, 2018.   It will be executed based on Lessons Learned from this one.

The next update will be posted at 4:00 AM.

Thank you.

 

Thursday, December 7, 2017 - 09:41

This is a TEST message on AZCOOP, in preparation for DRY RUN #1 activity scheduled for this Sunday, 12/10/17.

This is ONLY A TEST!!

 

Monday, November 13, 2017 - 12:17

Reports of issues with intermittent network/phone drops from various groups in the 100 building. Network connectivity and phone connections seem to drop every few minutes. AZNET has been notified and is working to provide a resolution.
There is no ETA currently for this issue but we look forward to providing a solution as soon as possible.
Reference Master Remedy Ticket: 166452

Tuesday, November 7, 2017 - 11:29

AZNET II is currently experiencing issues with Cisco Finesse users. Users have reported they are being placed into a Reserved status automatically which affects incoming calls. AZNET II Technicians are actively investigating the issue. 
There is no ETA currently for this issue but we look forward to providing a solution as soon as possible.
You may contact our AZNET II Customer Bridge line: 866-789-8818, Guest PIN: 574769 for more up to date information. 
Reference Master Remedy Ticket: 166037

Monday, October 23, 2017 - 08:29

Today at 7:59AM the Service Desk has been notified of Intermittent Network Latency issues across the entire AZNET network. This is affects connecting to email, network drives, and to the internet. Not all users appear to be affected at this time.

AZNET has been made aware of the issue and is currently working to resolve. We currently do not have an ETA and will update as we have more information.

You can refer to AZNET Remedy Ticket #164594 and Cherwell Ticket # 25531.

We apologize for the interruption and look forward to having this resolved as soon as possible.

Thursday, October 12, 2017 - 08:59

We are experiencing error messages with AZStateJobs on multiple browsers. HRIS Technicians have been made aware and are working on it as of 8:54am.

There is no ETA currently for this issue but we look forward to providing a solution as soon as possible.

Update 9:57am:
AZStateJobs and the job board have been brought back up and are not longer showing the error.

Thursday, October 12, 2017 - 07:50

At 7:43, we are experiencing an issue with logging into Talent Acquisition. HRIS Technical has been informed and we are currently tracking the issue with OS Ticket 070354.

We currently do not have an ETA on resolution but we look forward to resolving this as soon as possible.

Wednesday, October 11, 2017 - 08:13

We are experiencing an issue with YES not displaying the current pay details. HRIS technical has been notified and are working to resolve the issue as of 7:45am.

We do not have an ETA at the moment and look forward to providing a resolution soon.

Tuesday, October 10, 2017 - 10:01

Today October 10th, we are experiencing an issue with YES timesheets showing the wrong pay period to record hours. HRIS Technical is currently working on a solution and we do not have an ETA currently for the resolution.

We are tracking the issue with OS ticket 070081.

We apologize for the interruption and look forward to having this resolved as soon as possible.

Update:
The time sheets are now currently displaying correctly.

Tuesday, September 5, 2017 - 08:35

HRIS is back up and running as of 5:48 PM on September 5, 2016

Wednesday, August 30, 2017 - 08:47

We are currently experiencing issues with Cloud Based Access to various applications. This is currently affecting multiple agencies. Our teams are currently working on the issue to restore services as soon as possible. This is affecting connectivity to some websites as well as Cloud Based Services at this time.

At this time we do not have an ETA on restoration of services and apologize for the inconvenience. We will provide an update when available.

Please reference Cherwell Ticket # 21034

Thursday, August 3, 2017 - 07:04

HRIS/YES System is currently up

OS ticket 064791 has been closed

 

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