This is a TEST message on AZCOOP, in preparation for DRY RUN #1 activity scheduled for this Sunday, 12/10/17.
This is ONLY A TEST!!
Monday, November 13, 2017 - 12:17
Reports of issues with intermittent network/phone drops from various groups in the 100 building. Network connectivity and phone connections seem to drop every few minutes. AZNET has been notified and is working to provide a resolution.
There is no ETA currently for this issue but we look forward to providing a solution as soon as possible.
Reference Master Remedy Ticket: 166452
Tuesday, November 7, 2017 - 11:29
AZNET II is currently experiencing issues with Cisco Finesse users. Users have reported they are being placed into a Reserved status automatically which affects incoming calls. AZNET II Technicians are actively investigating the issue.
There is no ETA currently for this issue but we look forward to providing a solution as soon as possible.
You may contact our AZNET II Customer Bridge line: 866-789-8818, Guest PIN: 574769 for more up to date information.
Reference Master Remedy Ticket: 166037
Monday, October 23, 2017 - 08:29
Today at 7:59AM the Service Desk has been notified of Intermittent Network Latency issues across the entire AZNET network. This is affects connecting to email, network drives, and to the internet. Not all users appear to be affected at this time.
AZNET has been made aware of the issue and is currently working to resolve. We currently do not have an ETA and will update as we have more information.
You can refer to AZNET Remedy Ticket #164594 and Cherwell Ticket # 25531.
We apologize for the interruption and look forward to having this resolved as soon as possible.
Thursday, October 12, 2017 - 08:59
We are experiencing error messages with AZStateJobs on multiple browsers. HRIS Technicians have been made aware and are working on it as of 8:54am.
There is no ETA currently for this issue but we look forward to providing a solution as soon as possible.
Update 9:57am:
AZStateJobs and the job board have been brought back up and are not longer showing the error.
Thursday, October 12, 2017 - 07:50
At 7:43, we are experiencing an issue with logging into Talent Acquisition. HRIS Technical has been informed and we are currently tracking the issue with OS Ticket 070354.
We currently do not have an ETA on resolution but we look forward to resolving this as soon as possible.
Wednesday, October 11, 2017 - 08:13
We are experiencing an issue with YES not displaying the current pay details. HRIS technical has been notified and are working to resolve the issue as of 7:45am.
We do not have an ETA at the moment and look forward to providing a resolution soon.
Tuesday, October 10, 2017 - 10:01
Today October 10th, we are experiencing an issue with YES timesheets showing the wrong pay period to record hours. HRIS Technical is currently working on a solution and we do not have an ETA currently for the resolution.
We are tracking the issue with OS ticket 070081.
We apologize for the interruption and look forward to having this resolved as soon as possible.
Update:
The time sheets are now currently displaying correctly.
Tuesday, September 5, 2017 - 08:35
HRIS is back up and running as of 5:48 PM on September 5, 2016
Wednesday, August 30, 2017 - 08:47
We are currently experiencing issues with Cloud Based Access to various applications. This is currently affecting multiple agencies. Our teams are currently working on the issue to restore services as soon as possible. This is affecting connectivity to some websites as well as Cloud Based Services at this time.
At this time we do not have an ETA on restoration of services and apologize for the inconvenience. We will provide an update when available.
Please reference Cherwell Ticket # 21034
Thursday, August 3, 2017 - 07:04
HRIS/YES System is currently up.
OS ticket 064791 has been closed
Wednesday, July 12, 2017 - 22:37
FINAL UPDATE:
Network connectivity has been re-established across the board. AZNET and ASET SPR continue to monitor the affected switch which is operating in a stable state at this point in time. Currently data transmit speeds are being throttled down to a speed of 1GB versus the normal 4GB while troubleshooting the root cause is performed.
ASET Management will send out a Root Cause Analysis Report in the near future.
The Customer Conference Bridge will be terminated at 2300 hours.
Wednesday, July 12, 2017 - 21:44
UPDATE:
AZNET and ASET SPR have re-established network connectivity on the failed SPR Switch. Per AZNET, the issue with the switch appears to be one of a software nature not hardware. Currently data transmit speeds are being throttled down to a sped of 1GB versus the normal 4GB while troubleshooting the root cause is performed.
We have verified connectivity restoration with AHCCCS, ASU and ASET MSA
The Customer Conference Bridge will be left up for another hour. The bridge number is 877-820-7831 Passcode-333500#
Next update will be provided in 60 minutes.
Wednesday, July 12, 2017 - 20:53
We are currently experiencing network connectivity issues affecting the AZNET Network. This outage is affecting multiple state agencies and vendors.
UPDATE: Technicians have identified the outage cause as a failed SPR Switch, managed by AZNET. The switch failed and will not recover. AZNET and ASET SPR personnel are currently working to restore services. The search for a replacement switch is on-going.
Currently we do not have an ETA on restoration of services and apologize for the inconvenience.
A Customer Conference Bridge has been established. The number is 877-820-7831 Passcode-333500#
Next update will be provided in 45 minutes.
Wednesday, July 12, 2017 - 19:58
We are currently experiencing network connectivity issues affecting the AZNET Network. This outage is affecting multiple state agencies and vendors.
UPDATE: Technicians have identified the outage cause as a failed SPR Switch, managed by AZNET. The switch failed and will not recover. AZNET is currently attempting to locate a replacement switch to restore services as soon as possible.
Currently we do not have an ETA on restoration of services and apologize for the inconvenience.
A Customer Conference Bridge has been established. The number is 877-820-7831 Passcode-333500#
Next update will be provided in 45 minutes.
Wednesday, July 12, 2017 - 19:51
We are currently experiencing network connectivity issues affecting the AZNET Network which is affecting some AZ State Agencies. Our teams are currently working on the issue to restore services as soon as possible. AZNET is currently escalating to their Data Architect for assistance.
At this time we do not have an ETA on restoration of services and apologize for the inconvenience.
A Customer Conference Bridge has been established. The number is 877-820-7831 Passcode-333500#
Next update will be provided in 45 minutes
Wednesday, July 12, 2017 - 19:09
We are currently experiencing network connectivity issues affecting the AZNET Network which is affecting some AZ State Agencies. Our teams are currently working on the issue to restore services as soon as possible.
At this time we do not have an ETA on restoration of services and apologize for the inconvenience.
A Technical Conference Bridge has been established. The number is 877-820-7831 Passcode-333500#
Next update will be provided in 45 minutes
Friday, July 7, 2017 - 09:43
The issue has been resolved. Our technical teams restore services Thank you for your patience.
Resolve Cherwell ticket number: 16244
Wednesday, July 5, 2017 - 01:59
Azstatejobs.gov experiencing error messages when users click on Search For Jobs
Our technical teams are working to get this resolved. There is no ETA at this time. We apologize for this inconvenience and hope to be able to report a resolution to this issue shortly.
You can reference ticket #062739 for further information
Wednesday, June 14, 2017 - 11:06
The Service Desk has been Notified by DHS the issue with Email on Mobile Devices has been resolved.
We apologize for any inconvenience this may have caused.