Wednesday, July 12, 2017 - 19:09

We are currently experiencing network connectivity issues affecting the AZNET Network which is affecting some AZ State Agencies. Our teams are currently working on the issue to restore services as soon as possible.

At this time we do not have an ETA on restoration of services and apologize for the inconvenience.

A Technical Conference Bridge has been established. The number is 877-820-7831 Passcode-333500#

Next update will be provided in 45 minutes

Friday, July 7, 2017 - 09:43

The issue has been resolved. Our technical teams restore services Thank you for your patience.
Resolve Cherwell ticket number: 16244

Wednesday, July 5, 2017 - 01:59

Azstatejobs.gov experiencing error messages when users click on Search For Jobs

Our technical teams are working to get this resolved. There is no ETA at this time. We apologize for this inconvenience and hope to be able to report a resolution to this issue shortly.

You can reference ticket #062739 for further information

Wednesday, June 14, 2017 - 11:06

The Service Desk has been Notified by DHS the issue with Email on Mobile Devices has been resolved.

We apologize for any inconvenience this may have caused.

Wednesday, June 14, 2017 - 10:47

We are currently experiencing an issue sending and receiving Email on mobile devices and are working with the service provider to resolve the issue.
As we work to identify the root cause, please use the alternate method below to access your agency email:

Step 1: Open a Web Browser from your mobile device (Safari, Chrome Firefox, etc)

Step 2: Type https://email.azdhs.gov in the address bar

Step 3: Enter your agency credentials to access your email

Thank you

Thursday, June 1, 2017 - 09:47

Yesterday, users were unable to reset their YES or HRIS password and they received a locked account message. This issue has been resolved by our technical team. We apologize for this inconvenience and you can reference ticket 059567.

Wednesday, May 31, 2017 - 09:50

Today, May 31st users are unable to reset their YES or HRIS password and they receive a locked account message.

Our technical teams are working to get this resolved. There is NO ETE at this time. For additional information, you may visit our AZCOOP.GOV website. We apologize for this inconvenience and hope to be able to report a resolution to this issue shortly.

You can reference ticket 059567.

Wednesday, May 24, 2017 - 17:05

It has been brought to our attention AFIS is now back online.

See GAO Article -
AFIS, Maximo and TRIRIGA production enviornments are now available.

You can also view updates directly from GAO here - https://gao.az.gov/resources/news

Wednesday, May 24, 2017 - 15:45

Today, May 24th it has been brought to our attention that AFIS, Maximo, and TRIRIGA Production environments are currently unavailable.

Please seem the following article from GAO -
AFIS, Maximo and TRIRIGA Production environments are currently unavailable. We are working quickly to resolve the issues. Once the systems become available the GAO website will be updated.

You can also view updates directly from GAO here - https://gao.az.gov/resources/news

Tuesday, May 23, 2017 - 15:15

THIS IS AN EXERCISE!!!
CELL PHONE TOWERS ARE OVERLOADED. NO CORRECTIONS THIS IS AN EXERCISE !!!!!!

Please reference ticket 12324

Monday, May 22, 2017 - 15:03

We have received confirmation from the AZNET team that the Copper Wireless is back online and functional at this time.

Please Reference Cherwell Ticket # 12090 or Remedy Ticket 151226 with AZNET.

Monday, May 22, 2017 - 09:54

Today, May 22, we are experiencing an unplanned service interruption of the Copper Wireless Network and a resolutions is currently being sought

Copper Wireless connections are allowing connections, but are providing no internet access at this time.

At this time there is no Estimated Time of Repair.

Please Reference Cherwell Ticket # 12090 or Remedy Ticket 15122 and 151226 with Century Link.

Wednesday, March 15, 2017 - 12:46

ADOT IMSP is encountering issues which is affecting the entire ADOT network. Our ADOA team is currently working with ADOT to restore services as soon as possible.

At this time we do not have a ETA and apologize for the inconvenience. We will provide an update in 30 minutes. 

 

Thursday, February 16, 2017 - 13:32

The connection issue with RoadRunner Wireless Connection issues have been resolved on AZNET's end at this time. This was caused by DHCP changes that were not updated on wireless consoles and have been corrected.

Please refer to CA Ticket # 300-46973 and AZNet Remedy Ticket # 143248 for more information.

Thursday, February 16, 2017 - 12:12

It has been brought to our attention at this time some RoadRunner wireless users are unable to access the network/internet. As of now, this only seems to affect the 100 N 15th Avenue building and not all users are affected.

We are currently working to locate a resolution and have no ETA at the present time.

Please Reference CA Ticket # 300-46973 and Remedy Ticket # 143248

Friday, February 10, 2017 - 09:12

The connectivity issues affecting access to mainframe applications, has been resolved. We have received reports from multiple agencies that they have regained BlueZone access and are now able to login to their mainframe applications.

At this time we do not have a root cause of the issue. ADOA-ASET teams are continuing to research the root cause of the connectivity issue. Once a final determination of the issue's root cause is identified, details will be provided through an on-line communication.

Thank you for your support and patience.

Friday, February 10, 2017 - 08:14

We are continuing to experiene connectivity issues affecting access to mainframe applications, which is affecting multiple AZ State Agencies. Our teams are currently working on the issue to restore services as soon as possible.

At this time we do not have an ETA on restoration of services and apologize for the inconvenience.

We have established a Customer Call Bridge at 1-877-820-7831, passcode - 333500#. We will be providing customer updates every 3o minutes.

Friday, February 10, 2017 - 07:40

We are currently experiencing connectivity issues affecting access to mainframe applications, which is affecting multiple AZ State Agencies. Our teams are currently working on the issue to restore services as soon as possible.

At this time we do not have an ETA on restoration of services and apologize for the inconvenience.

We have established a Customer Call Bridge at 1-877-820-7831, passcode - 333500#. We will be providing customer updates every 3o minutes.

Monday, February 6, 2017 - 10:27

The Issues with Roadrunner wireless and the network issues have been resolved at this time. The change over of servers was reversed and now everything is back to normal at this time. Thank you.

Monday, February 6, 2017 - 08:30

We are currently experiencing an unplanned network interruption that is currently leaving some unable to connect to Roadrunner Wireless or the Wired Network connection. When connecting to the network the computer will not receive a valid network address and be unable to connect to email, network drives, or internet. This appears to be affecting several users at this time over several agencies.

We apologize for the inconvenience. We will provide an update when available.

Please Reference CA Ticket # 300-46530 and AzNet Remedy ticket # 142257

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