Tuesday, May 7, 2019 - 21:20
This evening, the Palo Alto Next Generation Firewall implementation into the Oregon transit path of the ADOA AWS environment was completed successfully at approximately 9:10 PM.
In order to accomplish this successful implementation, the route limits on AWS were increased from 200 to 500. This route limit increase will allow for future scalability as necessary.
All testers on the Tester's Bridge Line reported no issues and/or outages as a result of this change event.
This will be the last posting on AZCOOP for this change event.
Tuesday, May 7, 2019 - 21:01
It's 9:00 PM, and all testers who have been on the Testers Bridge have tested successfully.
This includes testers from: Dept. of Insurance; ADOA-ASET Cloud Operations; ADOA-ASET Data Integration, and AFIS.
Portal has decided not to test this evening, due to no outages or issues since the changeover.
We are waiting to hear from AESP - an email was sent to the testers from this team.
The next posting will be published at 9:30 PM.
Tuesday, May 7, 2019 - 20:32
At 8:30 PM, an issue was experienced with a route limit on AWS. A trouble ticket was immediately sent to AWS to increase the route limit from 200 to 500.
Testers have been given the GO to test, and so far, all testers are reporting that everything is looking good.
The next posting will be published at 9:00 PM.
Tuesday, May 7, 2019 - 20:01
The time is now 8:00 PM, and we are starting the change event for the Palo Alto Next Generation Firewall Implementation into the Oregon path of the ADOA AWS environment.
Tuesday, May 7, 2019 - 19:23
At 8:00 PM this evening, we will attempt to complete the PROD environment for the ADOA AWS Oregon Path using Palo Alto Next Generation Firewalls.
The next post will occur at 8:00 PM to signify the start of this change event.
Tuesday, April 23, 2019 - 21:35
At 9:30 PM, the Roll-Back of the change event for the Palo Alto Next Generation Firewalls within the AWS transit path was completed successfully.
All testers on the Testers Bridge Line report renewed connectivity to all servers.
The Security Team is now working with the vendor to determine the root cause of the routing issues that caused the lack of connectivity.
Tomorrow, a determination will be made as to whether we will re-attempt this change event for NON-PROD on Thursday, April 25th, or whether we will reschedule the entire change event (for both NON-PROD and PROD) at an entirely different time.
Testers will be provided with the scheduling information as soon as a decision has been reached.
THIS WILL BE THE FINAL POSTING FOR THIS CHANGE EVENT
Tuesday, April 23, 2019 - 21:13
It is 9:10 PM, and we have experienced a number of connectivity issues which have forced us to roll back the event.
We have our testers waiting on the Testers Bridge Line for the GO to commence testing once the roll back procedures have completed, in about 15 more minutes.
The next update will be posted at 9:30 PM.
Tuesday, April 23, 2019 - 20:58
At 9:00 PM, the Security Team is working with the vendor to determine the root cause of a routing issue that is causing serveral IP addresses to be unreachable at the present time.
We will continue to try to fix connectivity issues within our change window.
The next update will be posted at 9:30 PM.
Tuesday, April 23, 2019 - 20:06
Good evening.
The time is now 8:30 PM on Tuesday, April 23, 2019.
Route tables were completed 5 minutes early, with no issues.
At this time, all testers have been given the GO to begin testing.
Next update will be posted at 9:00 PM.
Tuesday, April 23, 2019 - 20:00
The time is now 8:00 PM.
This update is to confirm the start of our change event. Our change window will last until 10:00 PM.
The next AZCOOP update will be posted at 8:30 PM.
Tuesday, April 23, 2019 - 14:43
As of 8:00 PM this evening, Tuesday, April 23, 2019, we will be implementing the first of two (2) Palo Alto VM-300 Next Generation Firewalls into the AWS transit path.
This evening, we will implementing NON-PROD, while PROD will be implemented on Thursday evening, April 25, 2019, with the same change window as tonight's implementation.
The Testers Bridge Line number is 1-716-427-6516 with PIN number 406 818#. This bridge will be activated as of 7:45 PM this evening, but testers should be on this line by no later than 8:15 PM in order to listen for the GO order to begin implementing test plans previously submitted.
This AZCOOP update will be refreshed every half hour during our 8:00 PM to 10:00 PM change window.
Next update will appear at 8:00 PM to notify all of the beginning of this evening's implementation.
Monday, April 1, 2019 - 08:12
Today on April 1st, we started receiving reports of issues accessing the ETE menu for state employees. We have notified the appropriate groups and are looking to provide a resolution as soon as possible.
We are tracking this through ticket Cherwell 136751.
Friday, March 1, 2019 - 09:48
Starting around 9:30 AM, users started reporting issues with Finesse and not being able to sign in or being logged out.
We have informed the appropriate groups and are looking to provide a solution as soon as possible.
Ticket 204815
Update 10:30 AM:
Users appear to be able to login. Still no official resolution on the issue from the vendor yet.
Thursday, January 31, 2019 - 07:43
Starting at 7:00am we started receiving reports of general network issues. We have notified the appropriate group and are working to provide a resolution as soon as possible.
We are tracking this issue through Remedy ticket 202894, Cherwell ticket 119211.
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Update: We have restored services and will continue monitoring the issues.
Tuesday, January 22, 2019 - 13:47
General phone issues are affecting multiple agencies. AZNET is currently looking into provide a resolution as soon as possible.
The issue is being tracked with AZNET ticket number 202112.
Wednesday, January 2, 2019 - 10:21
We are currently unable to receive calls on 602-364-4444(Service Desk) or 602-542-4700(HRIS). We have informed AZNET and are currently looking to provide a resolution as soon as possible.
The issue is being tracked with AZNET ticket number 200092.
Thursday, December 27, 2018 - 15:38
UPDATE (3:30 PM) - AZNet II has moved the internet traffic to other internet circuits to restore internet service.
Thursday, December 27, 2018 - 15:21
UPDATE - CenturyLink is currently experiencing a nationwide network intermittent outage. The issue has been escalated to the Leadership team and are working to restore services as quickly as possible.
You can also get real time updates by calling into our AZNet II Customer Bridge below:
Toll number 240 454 0879
Meeting number 809 485 928
AZNet Remedy number: 200092
Thursday, December 27, 2018 - 13:47
Today December 27th at around 1:15 PM we started receiving reports of network connectivity issues affecting multiple agencies. We have notified the appropriate groups and are looking to provide a solution as soon as possible. We apologize for the inconvenience.
We are tracking the issue through Remedy ticket 200092
Wednesday, November 28, 2018 - 08:43
At 6:30 AM we started receiving reports that DHS users are experiencing general network issues.
The appropriate groups have been informed and we are looking to provide a resolution as soon as possible.
This can be tracked through Cherwell Ticket 101024.
[Update]
This has been resolved. Users should be able to use the network as expected.
