Wednesday, August 30, 2017 - 08:47

We are currently experiencing issues with Cloud Based Access to various applications. This is currently affecting multiple agencies. Our teams are currently working on the issue to restore services as soon as possible. This is affecting connectivity to some websites as well as Cloud Based Services at this time.

At this time we do not have an ETA on restoration of services and apologize for the inconvenience. We will provide an update when available.

Please reference Cherwell Ticket # 21034

Thursday, August 3, 2017 - 07:04

HRIS/YES System is currently up

OS ticket 064791 has been closed

 

Wednesday, July 12, 2017 - 22:37

FINAL UPDATE:
Network connectivity has been re-established across the board. AZNET and ASET SPR continue to monitor the affected switch which is operating in a stable state at this point in time. Currently data transmit speeds are being throttled down to a speed of 1GB versus the normal 4GB while troubleshooting the root cause is performed.

ASET Management will send out a Root Cause Analysis Report in the near future.

The Customer Conference Bridge will be terminated at 2300 hours.

Wednesday, July 12, 2017 - 21:44

UPDATE:

AZNET and ASET SPR have re-established network connectivity on the failed SPR Switch. Per AZNET, the issue with the switch appears to be one of a software nature not hardware. Currently data transmit speeds are being throttled down to a sped of 1GB versus the normal 4GB while troubleshooting the root cause is performed.

We have verified connectivity restoration with AHCCCS, ASU and ASET MSA

The Customer Conference Bridge will be left up for another hour. The bridge number is 877-820-7831 Passcode-333500#

Next update will be provided in 60 minutes.

Wednesday, July 12, 2017 - 20:53

We are currently experiencing network connectivity issues affecting the AZNET Network. This outage is affecting multiple state agencies and vendors.

UPDATE: Technicians have identified the outage cause as a failed SPR Switch, managed by AZNET. The switch failed and will not recover. AZNET and ASET SPR personnel are currently working to restore services. The search for a replacement switch is on-going.

Currently we do not have an ETA on restoration of services and apologize for the inconvenience.

A Customer Conference Bridge has been established. The number is 877-820-7831 Passcode-333500#

Next update will be provided in 45 minutes.

Wednesday, July 12, 2017 - 19:58

We are currently experiencing network connectivity issues affecting the AZNET Network. This outage is affecting multiple state agencies and vendors.

UPDATE: Technicians have identified the outage cause as a failed SPR Switch, managed by AZNET. The switch failed and will not recover. AZNET is currently attempting to locate a replacement switch to restore services as soon as possible.

Currently we do not have an ETA on restoration of services and apologize for the inconvenience.

A Customer Conference Bridge has been established. The number is 877-820-7831 Passcode-333500#

Next update will be provided in 45 minutes.

Wednesday, July 12, 2017 - 19:51

We are currently experiencing network connectivity issues affecting the AZNET Network which is affecting some AZ State Agencies. Our teams are currently working on the issue to restore services as soon as possible. AZNET is currently escalating to their Data Architect for assistance.

At this time we do not have an ETA on restoration of services and apologize for the inconvenience.

A Customer Conference Bridge has been established. The number is 877-820-7831 Passcode-333500#

Next update will be provided in 45 minutes

Wednesday, July 12, 2017 - 19:09

We are currently experiencing network connectivity issues affecting the AZNET Network which is affecting some AZ State Agencies. Our teams are currently working on the issue to restore services as soon as possible.

At this time we do not have an ETA on restoration of services and apologize for the inconvenience.

A Technical Conference Bridge has been established. The number is 877-820-7831 Passcode-333500#

Next update will be provided in 45 minutes

Friday, July 7, 2017 - 09:43

The issue has been resolved. Our technical teams restore services Thank you for your patience.
Resolve Cherwell ticket number: 16244

Wednesday, July 5, 2017 - 01:59

Azstatejobs.gov experiencing error messages when users click on Search For Jobs

Our technical teams are working to get this resolved. There is no ETA at this time. We apologize for this inconvenience and hope to be able to report a resolution to this issue shortly.

You can reference ticket #062739 for further information

Wednesday, June 14, 2017 - 11:06

The Service Desk has been Notified by DHS the issue with Email on Mobile Devices has been resolved.

We apologize for any inconvenience this may have caused.

Wednesday, June 14, 2017 - 10:47

We are currently experiencing an issue sending and receiving Email on mobile devices and are working with the service provider to resolve the issue.
As we work to identify the root cause, please use the alternate method below to access your agency email:

Step 1: Open a Web Browser from your mobile device (Safari, Chrome Firefox, etc)

Step 2: Type https://email.azdhs.gov in the address bar

Step 3: Enter your agency credentials to access your email

Thank you

Thursday, June 1, 2017 - 09:47

Yesterday, users were unable to reset their YES or HRIS password and they received a locked account message. This issue has been resolved by our technical team. We apologize for this inconvenience and you can reference ticket 059567.

Wednesday, May 31, 2017 - 09:50

Today, May 31st users are unable to reset their YES or HRIS password and they receive a locked account message.

Our technical teams are working to get this resolved. There is NO ETE at this time. For additional information, you may visit our AZCOOP.GOV website. We apologize for this inconvenience and hope to be able to report a resolution to this issue shortly.

You can reference ticket 059567.

Wednesday, May 24, 2017 - 17:05

It has been brought to our attention AFIS is now back online.

See GAO Article -
AFIS, Maximo and TRIRIGA production enviornments are now available.

You can also view updates directly from GAO here - https://gao.az.gov/resources/news

Wednesday, May 24, 2017 - 15:45

Today, May 24th it has been brought to our attention that AFIS, Maximo, and TRIRIGA Production environments are currently unavailable.

Please seem the following article from GAO -
AFIS, Maximo and TRIRIGA Production environments are currently unavailable. We are working quickly to resolve the issues. Once the systems become available the GAO website will be updated.

You can also view updates directly from GAO here - https://gao.az.gov/resources/news

Tuesday, May 23, 2017 - 15:15

THIS IS AN EXERCISE!!!
CELL PHONE TOWERS ARE OVERLOADED. NO CORRECTIONS THIS IS AN EXERCISE !!!!!!

Please reference ticket 12324

Monday, May 22, 2017 - 15:03

We have received confirmation from the AZNET team that the Copper Wireless is back online and functional at this time.

Please Reference Cherwell Ticket # 12090 or Remedy Ticket 151226 with AZNET.

Monday, May 22, 2017 - 09:54

Today, May 22, we are experiencing an unplanned service interruption of the Copper Wireless Network and a resolutions is currently being sought

Copper Wireless connections are allowing connections, but are providing no internet access at this time.

At this time there is no Estimated Time of Repair.

Please Reference Cherwell Ticket # 12090 or Remedy Ticket 15122 and 151226 with Century Link.

Wednesday, March 15, 2017 - 12:46

ADOT IMSP is encountering issues which is affecting the entire ADOT network. Our ADOA team is currently working with ADOT to restore services as soon as possible.

At this time we do not have a ETA and apologize for the inconvenience. We will provide an update in 30 minutes. 

 

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