Cisco Finesse - Unable to receive phone calls

AZNET II is currently experiencing issues with Cisco Finesse users. Users have reported they are being placed into a Reserved status automatically which affects incoming calls. AZNET II Technicians are actively investigating the issue. 
There is no ETA currently for this issue but we look forward to providing a solution as soon as possible.
You may contact our AZNET II Customer Bridge line: 866-789-8818, Guest PIN: 574769 for more up to date information. 
Reference Master Remedy Ticket: 166037