Microsoft LYNC Intermittent Connectivity issues

Submitted by precious.begay on Mon, 06/23/2014 - 14:51

We are currently experiencing technical issues affecting the Microsoft Lync application. Our teams are currently working on the issue to restore services as soon as possible. 

At this time we received the following update from Microsoft Office 365 support:

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Jun 23, 2014 2:35 PM

Restoring service

Current Status: The associated voicemail issue has been resolved. Engineers are continuing their efforts to resolve the login issues for the remaining customers as soon as possible.

Customer Impact: Affected customers are seeing intermittent connection errors and disconnects when signing in to the Lync Online service. Upon a successful login, customers may experience reduced functionality.

Percent of Users Affected: Customers experiencing this issue may see up to 100% of their users affected.

Incident Start Time: Monday, June 23, 2014, at 12:00 PM UTC

Preliminary Root Cause: A portion of network infrastructure which routes network traffic is in a degraded state.

Next Update: Monday, June 23, 2014, at 10:30 PM UTC

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We currently do not have an ETA and apologize for the inconvenience. We will provide another update when available. 

Please reference ticket number: Incident 61522 when calling the ADOA Service Desk at (602) 364-4444, option 3. 

Area: 
SDC
Impact: 
Single Agency