Microsoft LYNC Intermittent Connectivity issues - 5:05 PM

Submitted by precious.begay on Mon, 06/23/2014 - 17:24

We are currently experiencing technical issues affecting the Microsoft Lync application. The Office 365 teams are currently working on the issue to restore services as soon as possible. 

At this time we received the following update from Microsoft Office 365 support:

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Jun 23, 2014 4:38 PM

Restoring service

Current Status: Further analysis of network traffic identified an additional portion of network infrastructure that was causing a degradation in routing of user connections. Engineers are implementing a configuration change to bypass the affected infrastructure and restore user connectivity.

Customer Impact: Affected customers are seeing intermittent connection errors and disconnects when signing in to the Lync Online service. Upon a successful login, customers may experience reduced functionality.

Percent of Users Affected: Customers experiencing this issue may see up to 100% of their users affected. Some customers have been successfully restored.

Incident Start Time: Monday, June 23, 2014, at 12:00 PM UTC

Preliminary Root Cause: A portion of network infrastructure which routes network traffic is in a degraded state.

Next Update: Tuesday, June 24, 2014, at 12:30 AM UTC

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We currently do not have an ETA and apologize for the inconvenience. We will provide another update when available. 

Please reference ticket number: Incident 61522 when calling the ADOA Service Desk at (602) 364-4444, option 3. 

Area: 
SDC
Impact: 
Single Agency